Category Archives: Case Studies

Q ANALYSTS ENABLES LEADING VR PROVIDER TO DELIVER HIGHEST QUALITY PRODUCT ON TIME

BACKGROUND & CHALLENGE In order to become a leader in the emerging Virtual Reality (VR) market one needs to be aggressive. But aggressive goals can cause unexpected challenges. A leading VR provider found itself talent constrained as the ship date of a new complex product neared. The company’s internal team didn’t have the bandwidth to focus…
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Q TESTLAB AND MULTI-NATIONAL TELECOMMUNICATIONS PROVIDER PARTNER ON A MESSAGING APP

BACKGROUND Recently, one of the world’s largest multi-national telecommunications corporations decided to expand its vast product line to include an all-in-one messaging service. This ambitious undertaking would deliver the functionality to sync all text messages, calls, voicemail, media attachments and emails into a single inbox. If it worked well, the company stood to gain significant…
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COMPREHENSIVE TESTING COMPETENCY DEVELOPMENT FOR HOME SECURITY & AUTOMATION

BACKGROUND Our client, a major U.S. telecom provider, was expanding their product line beyond telephone, TV and internet services to include internet-based home security and automation services. Their new product would allow consumers to proactively monitor, protect and manage their homes from their smartphones, tablets or PC’s, doing such tasks as raising or lowering the…
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A TESTING MANAGED SERVICE FOR A LEADING TELECOMMUNICATION COMPANY

THE CHALLENGE The client, a leading provider of wireless services with hundreds of million subscribers, was seeking to improve service levels to its integrated 3rd party resellers. The group provides the on-boarding service for 3rd party products (a combination of handsets and services). The test group validates integration with 3rd party reseller systems to confirm…
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IT QUALITY PROCESS MANAGEMENT AND IMPLEMENTATION

BACKGROUND Our client, a major U.S. telecom provider, was in the midst of a very large corporate merger. Both companies had similar System Development Life Cycle methodologies and processes based on the Rational Unified Process. However, not everyone in both companies was familiar with or following the process in their daily work causing major inefficiencies,…
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A LEADING INTERNATIONAL MORTGAGE INSURANCE COMPANY

THE CHALLENGE The world’s largest Mortgage Insurance Company was growing at a rapid rate. To keep pace with this growth and implement new Governance controls, the client began a major reorganization of its IT infrastructure and supporting processes and methodologies. It was decided that some applications would move from in-house to partially or completely outsourced…
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CUSTOM TEST MANAGEMENT APPLICATION DEVELOPED FOR A LEADING TELECOMMUNICATIONS COMPANY

THE CHALLENGE The central testing organization of a leading telecommunication provider was having trouble identifying and managing the testing needs from projects across a broad range of applications, groups, and test offices. Testing teams were not able to effectively forecast resource needs including personnel, QC system configuration, and the existing process was decentralized, inefficient and…
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OFFSITE MANAGED SERVICES TESTING OF NEW MOBILE OPERATING SYSTEM

BACKGROUND Mozilla, creator of the Firefox web browser, was preparing to launch Firefox OS, a Linux-based, open-source, mobile operating system for smartphones and tablet computers that enables devices to be manufactured to open web standards for the first time. Firefox OS smartphones provide a viable, low-cost offering targeted at emerging markets. The Mozilla Firefox browser…
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COMPREHENSIVE TESTING SOLUTION FOR A MAJOR TELECOM PROVIDER

Background Our Client, a major U.S. telecom provider, approached us with a critical project to validate the commission calculations for every customer that utilizes their services and products. They are typically defined as device purchases, data and voice plans, and other additional addons to complement a customer’s completed phone experience. Customers range across the North…
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