Category Archives: Case Studies

Q TestLab and Multi-National Telecommunications Provider Partner on a Messaging App

BACKGROUND Recently, one of the world’s largest telecommunications corporations decided to expand its product line to include an all-in-one messaging service. This ambitious undertaking would deliver the functionality to sync all text messages, calls, voicemail, media attachments and emails into a single inbox. If it worked well, the company stood to gain significant advantage in…
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Comprehensive Testing Competency Development for Home Security Automation

BACKGROUND Our client, a major U.S. telecom provider, was expanding beyond telephone, TV and internet services to include Internet-based home security and automation services. This new product allows consumers to proactively monitor, protect, and manage their homes from their smartphones, tablets or PCs. Imagine raising or lowering the thermostat, watching live videos, or even locking…
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IT QUALITY PROCESS MANAGEMENT AND IMPLEMENTATION

BACKGROUND Our client, a major U.S. telecom provider, was in the midst of a very large corporate merger. Both companies had similar System Development Life Cycle methodologies and processes based on the Rational Unified Process. However, not everyone in both companies was familiar with or following the process in their daily work causing major inefficiencies,…
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A LEADING INTERNATIONAL MORTGAGE INSURANCE COMPANY

THE CHALLENGE The world’s largest Mortgage Insurance Company was growing at a rapid rate. To keep pace with this growth and implement new Governance controls, the client began a major reorganization of its IT infrastructure and supporting processes and methodologies. It was decided that some applications would move from in-house to partially or completely outsourced…
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CUSTOM TEST MANAGEMENT APPLICATION DEVELOPED FOR A LEADING TELECOMMUNICATIONS COMPANY

THE CHALLENGE The central testing organization of a leading telecommunication provider was having trouble identifying and managing the testing needs from projects across a broad range of applications, groups, and test offices. Testing teams were not able to effectively forecast resource needs including personnel, QC system configuration, and the existing process was decentralized, inefficient and…
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COMPREHENSIVE TESTING SOLUTION FOR A MAJOR TELECOM PROVIDER

Background Our Client, a major U.S. telecom provider, approached us with a critical project to validate the commission calculations for every customer that utilizes their services and products. They are typically defined as device purchases, data and voice plans, and other additional addons to complement a customer’s completed phone experience. Customers range across the North…
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